London Travel Apartments ("we", "us", "our") have developed this Privacy Policy in order to demonstrate our firm commitment to ensuring the privacy of your data. We are committed to safeguarding the privacy of your data whilst providing a personalised and valuable service.

This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

If you have any questions or requests concerning your personal data or any queries with regards to our data protection practices, please contact our Data Protection Team at privacy@londontravelapartments.co.uk

When do you collect data?

We only use your personal data to respond to your enquiry or to complete your apartment booking.

We can collect data from you from three sources:

1. When you make an apartment booking using our website.
2. When you become a subscriber to our mailing list.
3. When you speak to a member of our customer service team.

What information do you collect about me?

When you book an apartment via our website, we need to collect information about you in order to process the booking and provide you with the service you expect. This information may include, but is not limited to, details such as your name, your address and your credit card details. All such information is held on secure servers.

We may also collect information provided by you when giving us feedback. This information is used to continually improve our services and product offering. Analytical site tracking software is also used to better understand the trends and patterns of our customers. This non-personal information helps us to develop the website design and layout so to meet the growing needs of our visitors.
 

What do you do with my personal information?

To complete your booking, we must pass on your details to the reservations department of the particular apartments you have selected.
 

Do you retain my credit card information?

We automatically remove your credit card details from our system as soon as they are no longer required.
 

Do you sell my information to third parties?

We guarantee that we will not sell, rent, trade or otherwise provide your personal information to third parties for mailing or marketing purposes.

Security and Data Retention

We are committed to ensuring the security of all data that we collect from you and we are constantly reviewing our security policies to prevent third parties from accessing any data we hold.We employ a system of username and passwords on our computer system to ensure only authorised persons are permitted access to our computer systems.

Cookies

A cookie is a small amount of information which is stored on the hard drive of your computer by your web browser. The use of cookies allows us to provide you with a more personalised service when you revisit our Website. Cookies will enable us to:

Store information about your preferences, and so allow us to customise our Website according to your individual interests;

Speed up your searches;

Recognise you when you return to our Website; and

Estimate our audience size and usage pattern.

Most web browsers accept cookies automatically but you may set up your computer to reject cookies altogether. In that case, we cannot guarantee that you will be able to use all features on our Website. If you would like instructions on how to disable cookies please visit this link. http://www.aboutcookies.org

Disclosure of your Information

We will not, with the exception of certain uses set out in this Privacy Policy, disclose any personal information that we keep about you to any third party, unless required by the police, or any regulatory or government authority to provide your information and or information concerning your use of our Website.

Changes to our Privacy Policy

We may from time to time amend our Privacy Policy. If we do make any such amendments, the amended Privacy Policy will be posted on our Website and the revised policy will take effect once posted. Your continued use of our Website after the posting will signify your agreement to the new policy.

If we make any substantial changes to the Privacy Policy we may notify you by email to provide you with an opportunity to opt-out of having your data held in accordance with the amended policy.

Transmission of Data

Whilst we have taken all reasonable steps to ensure that the information you provide will be kept secure from unauthorised access the internet is not a totally secure environment and we cannot guarantee that the information will be secure during transmission by you to our Website.

Your Rights

You have the right to ask to see the information that we hold about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact our Data Protection Team at privacy@londontravelapartments.co.uk Any such access request may be subject to a current fee of £10 to meet our costs in providing you with details of the information we hold about you.

Contact

Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to our Data Protection Team at privacy@londontravelapartments.co.uk.