How do I cancel or amend my booking?

Please send your cancellation request to us by email. We need it in writing so that we can confirm that it is coming from you and there is no misunderstanding of what action you want us to take.

Do I have to pay the whole amount due when I make a booking?

No. Please see Terms and Conditions of the apartments.

Can I book rooms for children or groups online?

Please email us with your group requirement details and our groups agent will contact you.

Which credit / debit cards can I use to make payment?

We accept all major credit and debit cards except American Express. Payments are processed through a secured SSL encrypted server therefore your payment details are secured.

Will I be charged if I cancel a booking - what is the minimum period of notice?

This is dependent on the terms and conditions of the apartments.

What documentation will I receive after making my booking?

Immediately after booking and the payment received, you will receive an email from us confirming your booking details. Simply print off the voucher and give it to the apartment reception on arrival to prove you've booked and paid through Londontravelapartments.co.uk

Do I have to re-confirm my booking?

No

Is it cheaper to book with Londontravelapartment rather than direct with the apartments?

We source all our apartments through wholesalers so our prices are among the cheapest you'll find online. If you're shopping purely on price, if may be worth looking around further.

If I shop around will I find cheaper rates than Londontravelapartments?

At the apartments we offer usually not. At others probably, yes. If you simply want to find the cheapest deal in the city then it may be worth your while to keep looking. As with everything in life you can almost always find something 'similar' cheaper.

Do I get better prices if I book early or late?

Prices change depending on a whole range of factors so it's not possible to predict. Some apartments offer their best rates far in advance then raise them as rooms fill up. Others leave their rates high until the last minute and then drop them. Our recommendation is to book when you see a price which suits you at the time.

What currency will I pay in?

Our prices are in British Pounds. You will be charged in whichever currency you have your bank / credit card account.

Can children under the age of 18 book and stay in accommodation alone?

For legal and safety reasons, many apartments do not accept booking from unaccompanied children and we strongly recommend that you contact us prior to booking, as children under 18 may be refused accommodation if they arrive without a responsible adult.

What time can I check in at the apartment?

Check in time at most apartments usually starts around 14:00 onwards to allow the apartments to be cleaned and re-stocked after the previous occupant/s, but some apartments may allow you to check in earlier and most will let you leave your luggage at reception. Your rooms are guaranteed for late arrival. Please note however, that if you fail to check in by 09:00 a.m. the following day, the apartment is under no obligation to keep your room and you will not be refunded.

What is the latest time that I can check out?

Check out time is usually around 11:00 a.m., however, please ask at your chosen apartment as they may offer a late check out facility.

Do the apartments featured have parking facilities and are there any charges for parking?

Some apartments offer parking facilities either on-site or nearby Please see the facilities available when booking the apartment

Can I make a name change if I cannot travel?

Yes, provided you give us a minimum of 48 hours notice so that we can advise the apartment. We will not charge you for making a name change.

I am Property Manager - How can I get my property listed?

Please e-mail us at info@londontravelapartments.co.uk to arrange for an inspection and the listing of your apartments.